HELP CENTRE GUIDES & ANSWERS

How can we help?

Everything you need to get a register live and keep documents moving. Browse a topic below, or reach a human any time.

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Getting started

Set up your first project and move a register across in an afternoon.

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Registers & forms

Work with IRs, RFIs, Shop Drawings, Mockup IRs and the Combined view.

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Approvals & issuing

Move a form from review to issued, and read the consultant's decision.

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Account & roles

Manage people, roles and notifications on your project.

COMMON QUESTIONS

Quick answers

What's the difference between “Not Issued” and “Issued”?+
Not Issued means a form is in internal review, waiting on your issuer — it hasn't gone out yet. Issued means it has been transmitted to the consultant for their final decision. See the full status lifecycle.
How do I raise a form?+
Pick a register, choose the form type, fill in the details and attach any drawings, then raise it. A reference number is generated automatically and it routes to the right person for review.
What is the Combined register?+
It's a single view that unions every form register — IRs, RFIs, Shop Drawings, Mockup IRs — so you can scan the whole project's document activity in one place instead of jumping between registers.
Why does my PDF show a different decision than I expected?+
The PDF always follows the form's current status, not just the latest historical action. If the status changed after a decision was recorded, the PDF reflects where the form actually stands now.
Can I add a form type that isn't built in?+
Yes — on Team and Enterprise you can add custom form types such as NCRs, permits or method statements. Each gets its own register and joins the Combined view automatically.
How do I get support?+
Email support@brixdocs.com or use the contact form. Team and Enterprise plans get priority responses.
STILL STUCK?

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real person.

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support@brixdocs.com